Results That Speak for Themselves
Banking Process Improvement
A regional bank facing rising customer churn and eroding margins engaged IBG to redesign their core customer service and retention processes. In 12 months, IBG mapped, redesigned, and implemented a new process architecture that reduced churn by 45% and generated $4M in annual profit uplift.
Telecom Process Improvement
A national telecom provider struggling with operational complexity engaged IBG to streamline field service and back-office workflows. The engagement delivered a 27% reduction in operational costs while improving first-call resolution rates significantly.
Human Capital Management
A defense contractor with a shallow leadership bench engaged IBG to redesign their talent identification and development process. Within 18 months, the organization had tripled its ready-now leadership pipeline and reduced external hiring costs substantially.
A Process Built for Real Complexity
Every engagement follows the same four-stage process. This is not a template — it is a discipline that ensures your investment produces a measurable result.
Diagnose
We start with the truth. Stakeholder interviews, data analysis, and process mapping reveal the real problem — not the presenting symptom.
Design
Solutions are built around your market, your team, and your constraints. Nothing generic. Nothing off-the-shelf.
Implement
We stay through execution. IBG partners work alongside your team to ensure the design translates into operational reality.
Measure
Every engagement concludes with documented outcomes, baseline comparisons, and a roadmap for what comes next.
Let's Build Your Case Study
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